Refund policy
Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return:
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Item must be unused and in the same condition you received it
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Must include original packaging and tags
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Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at support@mypawberry.com with your order number and reason for return.
Return address:
5499 Indian River Dr Unit 366
Las Vegas, NV 89149
United States
If your return is approved, we will provide instructions on how to send your item back.
Items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if you receive a damaged or incorrect item so we can resolve the issue quickly.
Exchanges
The fastest way to get a replacement is to return the original item and place a new order once the return is approved.
Non-Returnable Items
We do not accept returns for:
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Perishable goods
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Personalized or custom products
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Gift cards
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Final sale items
Refund Process
Once we receive and inspect your return, we will notify you of approval.
If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your bank.
Questions
If you have any questions, contact us at support@mypawberry.com — we’re happy to help.